GMs can only be contacted through the in-game help system. Click on the System button on the bottom right-hand corner of your screen. From there, click the icon on the upper left that says GM. Once you click the GM button, it will file a help request. The message will then be queued in the order in which it was received. Please have patience as the GMs receive many help tickets throughout the day.
Contacting a GM once is sufficient. Your issue will not be processed any faster if you file multiple tickets; in fact, you are more likely to get a warning for abusing the system. So just remember that patience is a virtue and hang tight.
Some issues cannot be resolved in-game, so if you need help with a more detailed issue, then please send us an email through our Ticketing System.
GMs can be identified by the GM symbol next to their names. Anyone claiming to be a GM that doesn't have this symbol is lying to you. Here are some pictures of what the GM symbol looks like.
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