Use the Ticketing System and provide us the details of your situation. Do not post on the forums about it!
Although it's been stated before we'll say it again, NEVER SHARE YOUR ACCOUNT INFORMATION WITH ANYONE. This includes your best friend Mark, Jon the ice-cream man, or even your pet sugar glider, Derick – the works.
Unfortunately, while we can help you recover your account, lost items and currency due to an account compromise cannot and will not be restored. The rules regarding item restoration are clearly stated in the Terms of Service. It is your responsibility to safeguard your account from being compromised. Never, ever, ever share your user ID and password with anyone. Never enter your user ID and password on any sites that are not listed in the "Safe Site List".
If you think your account has been hacked, please submit the issue through our Ticketing System. We'll do everything in our power to make sure you get access to your account again. Remember when submitting your ticket to provide all the necessary items in order for us to investigate the case. This includes your account name, first and last name, registered email address, and a brief description of the situation.
As hacked cases can be unique, an evaluation will be made before it is determine what information is required to restore access to an account. In most cases, an email with instructions on how to retrieve the account will be sent to your registered email. If you have not received such an email, please use the ticketing function to submit your issue.
The "registered users" is the individual that initially opened the account either for themselves or on behalf of someone under the age of 13.
Phishing is defined by any means in which a user attempts to steal another user's information. Phishing commonly occurs on the internet in website and email form. Never provide your login credentials to a site or email unless you're absolutely, positively sure that it's from Perfect World Entertainment. As a matter of fact, here's a list of all the approved URLs where you'd be prompted for your login credentials.
Rule of thumb, if the URL ends in .perfectworld.com, generally you are good to go. Accept no substitutes.
If you are wary of a site, send us the URL through our Ticketing System.
This is a no-brainer. Never ever run a hack, cheat, or similar executable with the game client.
It doesn't pay to cheat.
If this hasn't been mentioned already (sarcasm)... NEVER EVER SHARE YOUR ACCOUNT INFO WITH ANYONE; especially with a power-leveling service! You don't even know these people! Besides, even if you did, it violates the Terms of Service.
There could be a variety of reasons as to why you haven’t received an email. One reason might be is that your email provider has unknowingly blocked us; or maybe our email landed in your spam folder and was neglected. In any case, if you can’t seem to find the email anywhere, contact us through the Ticketing System. At the very least we’ll be able to manually activate your account.
If you’ve received this message, it means that one of three things has occurred:
1) Your account logged in from a banned region (i.e. regions that are blocked due to contractual agreements).
2) Your IP was blacklisted (banned) by our system.
3) Your account logged in from behind a proxy and was subsequently blocked.
If you are receiving this message, please contact our customer-service group through the Ticketing System. Use the "Banned Region" problem header.
If you can’t access the game or the site, this very well may be the case. For information on blocked regions, please view the following thread:
http://pwi-forum.perfectworld.com/showpost.php?p=741652&postcount=2
If you have forgotten your account ID or password, please use our automated retrieval systems.
