If you have accidentally set the Safety Lock for too long, here are the steps to modify it:
1. Go to the Safety Lock panel.
2. Set the Safety Lock time to 1 minute.
3. Confirm the time change.
4. Wait 72 hours (3 full days).
You do not have to remain logged in during the 3 day period, nor will logging in/out affect this wait time. However, if you try to change your Safety Lock settings again during this time, the 72 hour waiting period WILL restart, so please be patient.
Currently, the default setting for the Safety Lock is 1 minute. In other words, after logging in, you will have to wait for 1 minute before you are able to perform any of game's basic functions. The issue that many users are experiencing occurs when they change the Safety Lock duration. For instance, if you change the duration to 2 hours, then every time you log in on any character, you will need to wait 2 hours before performing these basic functions. The Safety Lock CANNOT be deactivated before the set time has elapsed, nor are GMs able to turn it off for you.
If you trashed one of your quests and for whatever reason the NPC will not give you back the quest, then try taking it again after 24 hours have passed. Usually the NPC will have it again for you at that time.
In order to take a screenshot and send it to us, do the following:
#1: While in-game, press the "Print Screen" key. This will take a screenshot of your current view and put it into your Jade Dynasty folder
#2: Open Microsoft Paint
#3: Select Open File
#4: Locate the screen shot in your "Jade Dynasty" -> "Element" -> "Screenshots" folder. The default path is: C:\Program Files\Perfect World Entertainment\Jade Dynasty\element\screenshots
#5: Once opened, select "Save As"
#6: Use the drop down menu under "Save as Type" to select .JPEG
#7: Create a ticket here and attach the screenshot
Multi-clienting on a single machine is not allowed. This stance is non-negotiable. Sorry.
As iterated in the Terms of Service, all digital items and intellectual property pertaining to any games and/or service provided by Perfect World Entertainment is owned solely by Perfect World Entertainment. You have no specific rights to any of these items or characters except to use them in accordance with the rules set forth by the company. This is different than reselling the items you purchased in the boutique for in-game currency.
1. Item Selling
The selling of virtual/digital goods owned by Perfect World Entertainment for real monies is strictly forbidden except in any instance backed by the company.
2. Character Selling
Character selling is strictly forbidden. No ifs, ands, or buts about it.
3. Account Transfer
Account selling, trading, or transferring is not allowed. Basically, once you register an account, it should only be accessed by you.
GMs can only be contacted through the in-game help system. Click on the System button on the bottom right-hand corner of your screen. From there, click the icon on the upper left that says GM. Once you click the GM button, it will file a help request. The message will then be queued in the order in which it was received. Please have patience as the GMs receive many help tickets throughout the day.
Contacting a GM once is sufficient. Your issue will not be processed any faster if you file multiple tickets; in fact, you are more likely to get a warning for abusing the system. So just remember that patience is a virtue and hang tight.
Some issues cannot be resolved in-game, so if you need help with a more detailed issue, then please send us an email through our Ticketing System.
If you are stuck somewhere in the terrain, here are some ways that you can get unstuck:
1) Use your Town Portal spell. If you've used it already, you may have to wait for its cool-down period to expire.
2) Use a teleport item that you can get in-game or purchase in the Boutique.
3) Press the Call GM button and ask for assistance.
4) Exit back to the Main Menu and re-login.
5) If you are at a high enough level for PvP or PKing, ask one of your friends to kill you if nothing else works.
If none of these things work, please contact us through the Ticketing System.
The Alt+Tab anomalies are a known issue. Alt+Tabbing is not officially supported by most video game developers, and Windows doesn't always handle it so well with 3D games. There are way too many possible configurations of PCs out there to try and support this because of the way Windows handles memory, how much RAM you have, how your virtual memory is setup, etc.
You might also try running the game in Windowed mode instead of Full Screen, and that should allow you to switch between the game and any other programs that you need to get to.
Also, installing East Asian Language Packs has been found to help some users with the game losing focus when running multiple programs and attempting to switch between them. These languages can be found on the Windows Update website or your Windows installation CD.
This info is based on the issues we've dealt with on the forums and in emails from thousands of user's computers and configurations from the Tech Support and QA Teams.
Please note that some laptops are not designed for 3d gaming. Neither are netbooks (the super light, small screened laptops). Just because something runs Windows, doesn't mean it can run 3d games.
If your computer system was made in 2004 or before, you will have a challenge getting the game to run on your computer.
For Windows 98/ME
256MB RAM
900MHZ CPU or later (Pent. 4 equivalent or greater)
Graphics card or chipset must support Pixel and Vertex Shaders 1.4 or later (hardware acceleration recommended), have 32MB of RAM or more (64MB or higher recommended)
Direct X 9.0c or later
6.3GB of free hard drive space during installation.
3.0GBs of free hard drive space after installation and extracted files are deleted
For Windows 2000/XP
512MB RAM (1GB or more recommended)
1.5 GHz CPU or later (Pent. 4 equivalent or greater)
For multi-core CPUs, you may need to adjust the Affinity to run the game on one CPU.
Graphics card or chipset must support Pixel and Vertex Shaders 1.4 or later (hardware acceleration recommended), have 64MB of RAM or more
Direct X 9.0c or later
For XP, have Service Pack 2 installed
For 2000, have Service Pack 4 installed
6.3GB or hard drive space during installation
3.0GBs after installation and extracted files are deleted.
For Windows Vista
1GBMB RAM (2GB or more recommended)
1.5 GHz CPU or later (Pent. 4 equivalent or greater)
For multi-core CPUs, you may need to adjust the Affinity to run the game on one CPU.
Graphics card or chipset must support Pixel and Vertex Shaders 2.0 or later (hardware acceleration recommended), have 128MB of RAM or more
Direct X 9.0c or later
Service Pack 1 installed.
6.3GB or hard drive space during installation
3.0GBs after installation and extracted files are deleted.
Windows 7 is not yet supported.
No. There will be no more server wipes. Your characters and items are safe.
Unfortunately, no. We cannot override the 7 day waiting period. Please be patient!
If you are using an AMD multi-core processor, you may have to change the Affinity settings for the processor to run the game better.
To do this, start the game and then press Ctrl + Alt + Del to bring up the Task Manager. In the processes tab, find elementclient.exe. Right-click on it and choose Set Affinity.
Untick/uncheck all but one CPU, then select OK.
You can find more information directly from AMD here.
