Although it's been stated before we'll say it again, NEVER SHARE YOUR ACCOUNT INFORMATION WITH ANYONE. This includes your best friend Mark, Jon the ice-cream man, or even your pet sugar glider, Derick – the works.
Unfortunately, while we can help you recover your account, lost items and currency due to an account compromise cannot and will not be restored. The rules regarding item restoration are clearly stated in the Terms of Service. It is your responsibility to safeguard your account from being compromised. Never, ever, ever share your user ID and password with anyone. Never enter your user ID and password on any sites that are not listed in the "Safe Site List".
If you think your account has been hacked, please submit the issue through our Ticketing System. We'll do everything in our power to make sure you get access to your account again. Remember when submitting your ticket to provide all the necessary items in order for us to investigate the case. This includes your account name, first and last name, registered email address, and a brief description of the situation.
As hacked cases can be unique, an evaluation will be made before it is determine what information is required to restore access to an account. In most cases, an email with instructions on how to retrieve the account will be sent to your registered email. If you have not received such an email, please use the ticketing function to submit your issue.
Phishing is defined by any means in which a user attempts to steal another user's information. Phishing commonly occurs on the internet in website and email form. Never provide your login credentials to a site or email unless you're absolutely, positively sure that it's from Perfect World Entertainment. As a matter of fact, here's a list of all the approved URLs where you'd be prompted for your login credentials.
Rule of thumb, if the URL ends in .perfectworld.com, generally you are good to go. Accept no substitutes.
If you are wary of a site, send us the URL through our Ticketing System.
This is a no-brainer. Never ever run a hack, cheat, or similar executable with the game client.
It doesn't pay to cheat.
If this hasn't been mentioned already (sarcasm)... NEVER EVER SHARE YOUR ACCOUNT INFO WITH ANYONE; especially with a power-leveling service! You don't even know these people! Besides, even if you did, it violates the Terms of Service.
